Joying – Certified Computer Accessories & Monitors Supplier

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Service & Warranty

FIRST CLASS SERVICE FOR PRODUCT

In the pursuit of very high quality standards, all products are designed and manufactured with a long product life in mind. However in the unlikely case that products fails to operate properly you can have it repaired or serviced by contacting us within the warranty period (and also beyond).

Warranty policy

Warranty period: The warranty period shall be in accordance with the specific sales contract.
Warranty service: Products shall be installed and used strictly aligned with the instructions for use stated in the product manual. If Products have defects of quality, materials, and manufacturing during normal use, Joying provides warranty service for Products under this warranty policy.

Warranty Service Types:

  •  The remote technical guidance provided through instant messaging tools such as telephone, mail, and other means to help solve simple and common technical problems.
  • For problems of products that cannot be solved by online remote service, Joying will confirm with the customers whether to provide returning to the factory for repair service.

Disclaimer:

No warranty liability shall be assumed by Joying for defects or damages due to the following conditions:

  • Man-made damages, physical damages, accident damages and product misuse.
  • Improper use or improper maintenance not in accordance with the product manual.
  • Product damage or malfunction caused by Force Majeure Events, including but not limited to war, terrorist activities, floods, fires, earthquakes, lightning, etc.

SUPPORT

How Can We Help?

Figure out technical specifications, get step-by-step guides or manuals, download drivers, find answers to frequently asked questions and more.

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